Terms and Conditions
Welcome to Space Up! We offer home organizing and styling services, along with related content such as articles, tips, and case/project showcases. Please read this document to understand how we handle your information, payments, and general use of our website and services. [Effective Date: starts from 1 Sept, 2024]
If you have any questions or concerns, feel free to reach out at:
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Email: info@rizzuphk.com
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Phone: +852 9177 3212
1. Website Use & General Terms
1.1 Scope of Services
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On-Site and/ or Virtual Home Organizing & Styling: Refer to our Service Acknowledgement for item care, liability limits, and other specifics.
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Online Content: We publish articles, tips, and case/project examples to inspire and inform.
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Consultations: These can be conducted virtually or in person, focusing on advice and planning for your space.
1.2 Intellectual Property
All content on our website (text, images, videos) belongs to Rizz Up Limited or is used under license. You may not reproduce or distribute our materials without written permission.
1.3 Disclaimers
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Informational Content: Our blog articles, tips, or case/project shares are for general reference. We do not guarantee they apply to every individual situation.
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Site Availability: We strive to keep our website secure and accessible, but do not guarantee uninterrupted service or error-free content.
1.4 Limitation of Liability
We are not liable for any direct or indirect damages from using our site or relying on the content we provide, except as required by law. Any third-party links are offered for convenience; we do not control or endorse them.
1.5 Modifications
Space Up may update these terms at any time. Changes become effective once posted.
1.6 Governing Law
These terms are governed by law in Hong Kong.
2. Privacy Policy
2.1 What We Collect
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Personal Info: When you contact us or book services, we may collect your name, phone number, email, and home details.
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Service Data: For on-site or virtual projects, we might gather information like photos or layout specifics to provide tailored solutions.
2.2 How We Use It
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Service Delivery: To schedule, plan, and execute home organizing or styling.
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Communication & Updates: To respond to your inquiries or share relevant updates.
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Marketing: If you opt in, we may send you newsletters or promotions. You can unsubscribe any time.
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Site Improvement: We review user engagement (e.g., page views) to refine our articles and offerings.
2.3 Data Sharing
We do not sell or rent your data. We may share it with trusted partners (e.g., payment processors or hosting providers) under strict confidentiality.
2.4 Data Security
We use reasonable safeguards to protect your information. However, no online system can be 100% secure.
2.5 Cookies & Tracking
Our website may use cookies or similar technologies to enhance user experience. You can adjust your browser settings if you prefer to disable cookies.
2.6 Retention
We retain personal data only as long as necessary for business or legal reasons. You may request to access or delete your information by emailing info@rizziuphk.com, subject to legal constraints.
2.7 Case/Project Usage & Copyright
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Project Material: We may photograph or film certain transformations to highlight organizing and styling results.
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Usage: Space Up may feature these visuals on our website, social media, or in articles to demonstrate outcomes.
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Copyright: Unless otherwise agreed, these materials belong to Rizz Up Limited, who retains full rights to reuse or publish them.
2.8 Changes to Privacy Policy
We may revise these privacy provisions periodically. Changes take effect when posted.
3. Payment Policy
3.1 Accepted Methods
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Bank Transfer: Transfer to our designated account (details provided upon booking).
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FPS (Faster Payment System): Use our merchant ID or phone number.
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Cash: Available for in-person transactions (please bring exact change if possible).
3.2 Security
We rely on secure third-party payment systems. While we implement best efforts to safeguard financial data, we are not liable for breaches on the payment processor’s side.
3.3 Refunds & Cancellations
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Service Acknowledgement Terms: For on-site services, refer to the cancellation/refund clauses in our Service Acknowledgement.
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Processing Time: If a refund is approved, it may take several business days, depending on your bank.
3.4 Currency & Fees
All prices are in HKD unless stated otherwise. Any exchange or bank fees are borne by the client.
3.5 Disputes
If you believe there’s an error in billing or unauthorized activity, contact us at info@rizzuphk.com or +852 9177 3212. We aim to resolve issues promptly.
3.6 Changes to Payment Policy
We may update this section as needed. Revised terms become effective upon posting.
4. Onsite Service Acknowledgement
4.1 Care for Your Items
We will handle all items with care and professionalism. However, in the event of accidental damage, the Company cannot be held liable for minor incidents unless caused by gross negligence. Please note that certain valuable or irreplaceable items—such as art pieces, antiques, ceramics, luxurious furniture, lighting, sentimental gifts, or items from deceased loved ones—may not be fully compensated in the event of damage. In such cases, the maximum compensation will be limited to HK$200.
4.2 Aging and Fragile Items
Items that have aged or are fragile may be more prone to damage due to wear and tear. While we will treat these items with care, the Company cannot be held responsible for damage caused by their pre-existing condition or natural deterioration.
4.3 Valuables and Personal Items
We kindly ask that you secure or remove any valuable items such as jewelry, cash, important documents, or other personal belongings before we begin. The Company will not be responsible for any missing, misplaced, or lost valuables during the service.
4.4 Pet Safety
For the safety of your pets and our staff, we ask that all pets be secured in a confined space, such as a cage or separate room, during the service. This is to prevent any accidental injuries or disruptions.
5. Disclaimers
By using our website (including viewing articles, tips, or case examples), making inquiries, and/or booking services and paying through any method, you acknowledge that you have read, understood, and agreed to the Terms and Conditions published on this page. In the event of any disputes, Rizz Up Limited reserves the right to make the final decision. For any query, please contact us at info@rizzuphk.com.
Thank you for choosing Space Up. We appreciate your trust and look forward to assisting you in transforming your living spaces!